for booking or questions
To get you clean in to our booking system and insurance we need to know:
your e-mail adress
your phone incl. country code
on which date would you like to participate ?
which tour would you like to book ?
how many people do you want to book for ?
where shall we pick you up in Kiruna (which hotel/hostel) ?
Because of the very small group sizes all our tours are highly demanded and the booking situation is often very dense already from September. We hereby kindly ask you to understand that we will not answer incomplete inquiries. Thanks !
booking & payment
After booking with us you will receive an order confirmation and an invoice. Please read the confirmation as soon as you'll have received it. The order confirmation is your contract with Kiruna Aurora Tours and includes the price, program and conditions that you have agreed to. If something is incorrect please contact us asap.
To confirm the booking a 20% deposit of the total amount has to be paid against invoice within 10 days from the date of reservation; 80% has to be paid latest at date of arrival. If the booking is made less then 10 days before tour departure, 50% has to be paid immediately / 50% latest at the date of arrival. If Kiruna Aurora Tours has not received the total amount within the stated dates the booking will be cancelled automatically. Day tours booked on site short notice have to be payed before tour start / with pickup from your accommodation in Kiruna cash or by card.
Cancellation has to happen in written form / via e-mail. Cancellations can be made at no cost up to 10 days from the date of booking. Cancellation between 11 days from the booking date and 10 days prior to departure will be charged at 50% of the total amount. Cancellations less within 10 days before departure will be charged with the full price for the tour.
Kiruna - good to know
No reason to repeat all the facts & news that you can find on Wikipedia or on other media anyhow! But a few basics you should know...
- It happens frequently that ATM's and credit card readers in Kiruna are out of order! Make sure in time to always have enough cash in your pockets! Cash means SEK not YEN, £ or EUR
- Kiruna is closed down during night time! There is only one single store that is open 24/7: The gas station "STATOIL NORRA" can rescue you in case you need cigarettes, chocolate or a cold beer during a cold night!
- You might want to visit the famous Icehotel in Jukkasjärvi. In Jukkasjärvi there is only one single general store - see the opening times HERE
- See prices for transfers by taxicab H E R E
What to wear
This is no fashion show up here - first and foremost you have to stay WARM! Even if most tour operators provide proper winter gear you'll have to pack at home. Take the best warming items that you can find and still you're going to freeze! Pack long johns, shirts, socks in heaviest quality.Pack Pack thick sweaters instead of nice button-down shirts. Solid trousers instead of a mini skirt. Trekking boots instead of high heels. Gloves, scarf, warm cap that protects your ears.
PS: Your own choice...but: Piercings in face & ears can become T E R R I B L E cold and can cause extreme pain if it turns down to 40 C below and you are sitting in the airstream on a dog sled or on a snowmobile!
Kiruna Aurora Tours
S-981 92 Kiruna
phone +46 - (0)73-8365115
During participation in any of our tours our guests are protected by our company insurance from Länsförsäkringar
Kiruna Aurora Tours is not responsible for content on sites www.kirunaaurora.com is linked to
All rights reserved Kiruna Aurora Tours 2014 - 2114